About Me
Professional Summary
I am a passionate IT Support professional with a strong focus on delivering results. I have a wealth of experience in diagnosing and fixing complex hardware and software problems, which has helped improve system uptime and enhance network performance. I’m skilled in managing various operating systems, setting up network infrastructure, and providing top-notch technical support and training to users. My expertise spans networking, system administration, and troubleshooting, and I am committed to continuously developing my skills in IT and full-stack development.
My contact information is as follows:
- Jl. Glugur Rimbun, Tuntungan II, Kec. Pancur Batu, Kab. Deli Serdang, Sumatera Utara 20353
- herve.inp@outlook.com
- +6285156744049
- linkedin.com/in/herveprba
- x.com/hrveinp
Education
SMA SWASTA YAPIM SEI GLUGUR
Deli Serdang 20353, ID
High School Diploma (Natural Science major)
July 2018 - May 2021
Cumulative GPA: 3.3/4.0 (84/100)
Relevant Coursework: Mathematics, Physics, Chemistry, Biology, English, Indonesian, ICT
Work Experience
ROANMA.NET (Family-owned internet café)
Deli Serdang 20353, ID
Senior Information Technology Support
April 2013 – December 2023
- Achieved a 15% reduction in system downtime by effectively diagnosing and resolving hardware and software issues on 18 personal computers, improving overall operational efficiency.
- Increased company network performance by 10%, leading to higher user satisfaction and productivity, through strategic configuration and management of Mikrotik routers and ISP modems.
- Ensured optimal performance and functionality of Windows 7/10 systems and essential software in a high-volume Internet café through meticulous installation and configuration.
- Enhanced user knowledge and efficiency by providing exceptional technical support and targeted training on software applications and hardware operations.
Skills
- Operating Systems: Windows 7/10, Linux (Ubuntu, Debian, Linux Mint)
- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, Routers, Switches, Firewalls, Wi-Fi
- Hardware: Desktops, Laptops
- Software: Microsoft Office Suite (2016, 2021), Visual Studio Code, E-book Reader (Sumatra PDF), Antivirus Software (Bitdefender, Smadav, Avast), Ticketing System (Spiceworks)
- Virtualization: Hyper-V, VirtualBox
- Databases: MySQL, PostgreSQL (Basic understanding/querying)
- Security: Endpoint Security, Data Backup & Recovery, User Access Management
- Remote Support Tools: TeamViewer, RDP
- Programming Languages: HTML5, CSS, JS, Framework (Bootstrap)
- Version Control: Git, GitHub
- Scripting: PowerShell, Bash (Basic scripting for automation on Windows & Linux)
- Methodologies: ITIL Framework, Agile
- Other: Troubleshooting, Problem Solving, Technical Documentation, End User Training and Support, Customer Service, Empathy, Leadership, Mentoring
Certifications
IBM IT Support Professional Certificate
July 2025
Scrimba Learn HTML and CSS Certificate
August 2025
Languages
Indonesian
C2 (Native Speaker)
English
B1 (Intermediate)
Chinese Mandarin
B1 (Intermediate)
German
A1 (Beginner)
Japanese
A1 (Beginner)